Main contact - customer service (9am - 5pm Monday to Friday)
|+44 (0)20 7709 9808|
|+ 44 (0)20 7709 0716
Student and member services
+44 (0)20 7709 9808
+44 (0)20 7709 4117
+44 (0)20 7709 4118
+44 (0)20 7709 4119
2nd Floor, Sackville House
143 - 149 Fenchurch Street
Journalists and the media
For media enquiries only, please contact Victoria Robinson, Head of Communications on:
+44 (0)20 7709 4114 / +44 (0)7469 353438
See our Media Centre for more information and contacts.
Customer service statement
The Institute of Risk Management is committed to providing a quality service and ensuring we deal with everyone efficiently and fairly. Our Service Standards provide a practical guide for our staff to apply at all times and across all areas of our business. We know that sometimes things go wrong and when they do, we want you to tell us. This will help us to understand how and where our services can be improved.
Making a complaint
As part of our commitment to ensuring high levels of customer service, our complaints process is there to ensure any dissatisfaction is dealt with quickly and fairly. If you are unhappy with any aspect of our service, please do contact us.
Complaints policy (PDF)
We welcome feedback, whether good or bad, on all aspects of our service. Your feedback is vital to help us continuously review and improve our services. Please contact us at email@example.com.