The IEA & Marketforce’s Inaugural Conference

FINANCIAL SERVICES OPERATIONS

Innovation for success: balancing the low cost approach with customer centricity

28th & 29th April 2008

Le Méridien Piccadilly, London

www.marketforce.eu.com/operations

The only strategic finance operations conference of 2008 - book now with your 10% discount!

This event provides a timely and unique opportunity to discuss and debate the key issues facing this dynamic industry. As a member of the Institute of Risk Management we are therefore pleased to offer you an exclusive 10% discount from the delegate fee when you book on using this form or when you book over the phone or online and quote the discount code ‘IRM10%’.

What will you gain from attending this exciting new event?

• Benefit from a unique opportunity - a balanced mixture of strategy and practical examples
• Share your views with our expert speakers in the dedicated Q&A sessions
• The chance to shape the focus of the event on the issues that matter to you, via our interactive discussion session
• Meet senior executives from across the sector to share experiences and build relationships
• Prepare your business for the future with insights into developments
• Get involved and contribute to the debate at this informative and thought-provoking event

Debate the following topics…

Sourcing Strategies – Innovation Case Studies – Fraud Prevention – Customer Centricity – Core Systems – Six Sigma – Multichannel Distribution – Business Change Strategies

…With the following industry-leading speakers and chairs:

• Christian Torkington, Managing Director of Operations, Scottish Widows
• Jem Eskenazi, Chief Information Officer, Groupama Insurances
• David Weymouth, Group Director of IT & Operations, Royal & SunAlliance
• Havana Abid, Director of Operations, Bradford & Bingley
• Andrew Morrish, Director of Operations - Claims, Norwich Union
• Bob Carlson, Former Head of Global Computer Operations and Telecommunications, HSBC
• Justin Kenny, Programme Director, HSBC
• Daryl Booth, IT and Operations Director, Cheshire Building Society
• John Hodgson, Offshore Programme Director, Norwich Union
• Bob Marsh, Head of IT Strategies and Architecture, Friends Provident
• Craig Staniland, Underwriting Director, Swiftcover.com
• Mihir Pandya, Claims Fraud Manager, Allianz
• Ben Hur, UK Compliance Officer - UK Money Laundering Reporting Officer, NIBC Bank NV and Chairman, www.MLROS.com
• Chris Skinner, Chairman, the Financial Services Club & CEO, Balatro Ltd

How do I register for Financial Services Operations with my discounted price?

You can call our customer services department on +44 (0)20 7760 8699, fax back the booking form included in this fax to +44 (0)20 7490 2296, or book online at www.marketforce.eu.com/operations, which is continually updated with the latest speaker details and programme information. Remember to quote ‘IRM10%’ to receive your discount.