The role:

Humana Europe Ltd is committed to developing into an exemplar quality driven organisation.

To fulfil our goal we need the best Quality and Risk talent to help us drive our programmes forward.

We are a looking for a Quality and Risk Coordinator to join the team in London. Working in a team of four and reporting into the Head of Governance and Caldicott Guardian, you will ensure that the company’s quality and risk processes represent best practice and contribute to corporate success. Supporting management in a strategic and informed approach to risk, you will facilitate key improvements to our services.

This is a new role within the team, one which you will be able to make your mark on. For an experienced Quality management professional it’s a fantastic opportunity, with great routes for development.

Humana Europe Ltd

Humana Europe is a provider of commissioning services and support to NHS Primary Care Trusts. Headquartered in London, with a developing regional network, we are a clinician-led organisation with expertise in health service design, data and knowledge management, contracting, performance management, communications and engagement, and motivational programmes that promote healthy behaviour.

Humana Europe is a wholly owned subsidiary of Humana Inc, a health benefits company with more than 11 million members and 23,000 employees headquartered in Louisville, Kentucky. Humana has a 46-year legacy of excellence and achievement in healthcare with a history of embracing innovative change. We are recognised as a leader in world class commissioning and engaging individuals in their own health. Our members have access to a network of more than 400,000 physicians, hospitals, pharmacies and ancillary care providers in almost every state, making Humana one of the largest healthcare provider networks in the US.

As a Quality and Risk Coordinator your main responsibilities will involve:

• Acting as a quality and risk management subject matter expert.
• Developing and managing the quality assurance and improvement programme.
• Developing and managing the risk identification system and the risk register.
• Supporting the Governance Team in developing the appropriate quality and performance metrics.
• Coordinating the compliance process and incident reporting system.

As a Quality and Risk Coordinator your skills and qualifications will ideally include:

• Educated to degree level (or equivalent) or consummate experience.
• Demonstrable prior experience in quality management.
• Comprehensive knowledge of quality management techniques and approaches, such as Six Sigma, Statistical Process Control, the EFQM excellence model, Lean Systems approach and ISO certification.
• Experience of delivering training.
• Experience of the health/social care/public sector
• Desirable: Master’s Degree (or equivalent); Membership/Fellowship of Chartered Quality Institute or other similar quality management qualification.

What we will be looking for in you:

You have a passion for quality and understand quality management, and contribute to its development through professional activities and training. You excel at managing multiple priorities using appropriate methodologies and tools, maintaining a positive attitude to continual improvement. No doubt you are a strong problem solver with the ability to encourage others in collaborative problem solving, getting the best from colleagues in all situations.

Contact:

Interested? Please send your CV with a covering letter detailing your salary requirements to Rebecca Hunter, Recruitment Consultant at opportunities@humana.co.uk

For more information on Humana visit or website www.humana.co.uk or call 020 3004 3200.

Humana welcomes applications from all sections of the community.